Verified Titles & Intel

Terms and Conditions (Terms of Use and Terms of Sale)

Last updated: 4 October 2026

These Terms and Conditions apply to your access to and use of this website and any services provided through it, including ordering a Form 2 Seller Disclosure Statement for use when selling property in Queensland (Services). They are provided by Verified Titles and Intel Pty Ltd (ACN 694 685 259, ABN 49 694 685 259).

These Terms and Conditions comprise:

If there is any inconsistency for an Order, Schedule 1 prevails over Part B, and Part B prevails over Part A, to the extent of the inconsistency.

Part A — Terms of Use (Website)

1. Definitions

In these Terms (including Part B and Schedule 1, unless Schedule 1 says otherwise):

2. Acceptance and changes

2.1 By accessing or using the Website, you agree to Part A of these Terms.

2.2 You cannot place an Order unless you tick the acceptance box at checkout confirming that you have read and accept these Terms, including Schedule 1. We record your acceptance (including the date, time, your IP address and the version of the Terms accepted). This record is kept to prove what was agreed and because our data providers require us to keep records of who has ordered Information Products.

2.3 We may update these Terms from time to time by posting the updated version on the Website. The “Last updated” date will change. For the Website generally, your continued use after changes are posted means you accept the updated Terms. For an Order, the Terms in force when you accepted them at checkout apply to that Order, and later changes do not reduce your rights for that Order.

3. Website use and permitted conduct

3.1 You must not:

3.2 We may suspend or restrict access to the Website if we reasonably believe you have breached these Terms or where required for security, maintenance or legal compliance. Where practicable we will tell you why. Suspension does not affect any refund or remedy you are entitled to for an Order we cannot deliver.

4. Eligibility

4.1 You must be at least 18 years old (or the age of majority in your jurisdiction) and have capacity to enter into a contract to use the Website and place an Order.

4.2 If you use the Website or place an Order on behalf of a business or other organisation, you represent that you have authority to bind that organisation to these Terms. If you place an Order on behalf of a Seller, clause 14.2 also applies.

5. No legal advice; not legal practice

5.1 We are not a law firm. We do not engage in legal practice and we do not provide legal advice, legal representation or legal review services. No solicitor–client relationship arises between you (or any other person) and us.

5.2 The Services are an information-compilation and document-preparation service. We obtain information from Government / Public Sources and combine it with the information you give us to prepare the Output. We do not advise you on whether or how a disclosure statement should be given, completed or used, or on what your legal obligations are.

5.3 Blog Content and any other informational material on the Website is general information only. It may not be current, complete or suitable for your circumstances.

5.4 You are responsible for obtaining your own independent legal, financial and other professional advice about:

6. Third-party content, links and services

6.1 The Website may link to or integrate with third-party websites or services (including Government / Public Sources). We do not control them and are not responsible for their content, availability, accuracy or your use of them, except to the extent we are responsible under these Terms for the Services we supply.

6.2 Your dealings with third parties are between you and the third party, subject to their terms.

7. Intellectual property

7.1 We own (or license) the Website, including its design, software, user interface and Blog Content, and all related intellectual property rights.

7.2 You may view and use the Website for your personal or internal business use in connection with browsing the Website and (if applicable) ordering and receiving the Services.

7.3 You must not reproduce, adapt, distribute, publicly display or create derivative works from the Website or Blog Content except as permitted by law or with our prior written consent.

7.4 Subject to Schedule 1 and the rights of third parties (including the owners of Information Products), we grant the Customer a non-exclusive, non-transferable licence to use the Output for the sale of the Property, including as set out in clause 18.2.

7.5 You grant us a non-exclusive licence to use, store and disclose Customer Data as needed to provide the Services, including disclosing it to Government / Public Sources and our service providers.

8. Availability and security

8.1 We do not guarantee the Website will be uninterrupted, secure or error-free.

8.2 The Website does not require you to create an account. You are responsible for keeping secure the email address and device you use to place an Order and receive Output.

9. Privacy, data handling and hosting location

9.1 By using the Website and/or placing an Order, you acknowledge and agree that:

9.2 Hosting location. The Website is hosted on a server located in the United States. This means your data, including personal information about you and other people, may be processed and/or stored outside Australia. Our email delivery and payment service providers may also process data outside Australia.

9.3 Privacy Policy. Your use of the Website and the Services is also subject to our Privacy Policy, available at /privacy (and any cookie policy or similar policy we publish from time to time).

9.4 Records. We keep records of Orders, including the Customer’s name, contact details, IP address, the date and time of the Order and acceptance of these Terms, and the type of searches requested. We do this to provide the Services, to meet our legal, tax and audit obligations and to meet the requirements of our data providers.

10. Disclaimers (to the extent permitted by law)

10.1 The Website and Blog Content are provided “as is” and “as available”.

10.2 To the extent permitted by law, we disclaim all warranties and representations (express or implied) regarding the availability, accuracy, reliability or completeness of the Website or Blog Content, and the suitability of the Website or Blog Content for any purpose.

10.3 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded, restricted or modified under the Australian Consumer Law. This clause 10 applies to the Website and Blog Content; the Services are dealt with in Part B.

11. Limitation of liability for the Website (to the extent permitted by law)

11.1 To the extent permitted by law, we are not liable for any loss, damage, cost or expense (including indirect or consequential loss, loss of profit, loss of opportunity or loss of data) arising from or in connection with your access to or use of (or inability to access or use) the Website or Blog Content, or reliance on any Blog Content or other informational material.

11.2 Where liability cannot be excluded, our liability is limited to the maximum extent permitted by law.

12. General

12.1 Severability. If a provision of these Terms is unlawful, void or unenforceable, it will be severed and the remainder will remain in force.

12.2 Governing law. These Terms (including Part B and Schedule 1) are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland.

12.3 Entire agreement. These Terms, together with your Order and our Privacy Policy, are the entire agreement between you and us about their subject matter.

12.4 Electronic communications. You agree that we may give you notices and other communications (including order confirmations, tax invoices and Output) electronically, by email to the address you provide or by posting them on the Website.

12.5 Events beyond our control. Neither party is liable for delay or failure to perform (other than an obligation to pay money) caused by events beyond its reasonable control, including outages or changes affecting third-party systems or Government / Public Sources. We will tell you if this affects your Order.

12.6 Assignment. You must not assign or transfer your rights or obligations under these Terms without our prior written consent (not to be unreasonably withheld). We may assign our rights and obligations to a related entity or in connection with a sale or restructure of our business, on notice to you, provided your rights under these Terms are not reduced.

12.7 Waiver. A delay or failure to exercise a right is not a waiver of it.

12.8 Complaints. If you have a complaint about the Website or an Order, contact us using the details on the Website. We will acknowledge it and try to resolve it within a reasonable time. This does not limit your rights under law.

Part B — Terms of Sale (Orders for Form 2 Seller Disclosure Statements)

13. Scope of the Services

13.1 The Services allow you to order a Form 2 Seller Disclosure Statement for use when selling property in Queensland. Orders may be placed by a Seller directly or by an Agent Customer on a Seller’s behalf.

13.2 You complete a webform to provide required information. We also obtain other information from Government / Public Sources to help complete the disclosure statement.

13.3 As part of providing the Services, we order or obtain documents and information from Government / Public Sources, which may include:

13.4 We decide which searches and sources are needed for an Order, and may add, remove or substitute sources where necessary (for example if a source becomes unavailable). Where applicable, the Output may also include related forms, such as a Form 36.

13.5 You acknowledge that the Services involve obtaining and compiling information, and that clause 5 (No legal advice; not legal practice) applies to the Services.

13.6 The Output is prepared for the Customer and the Seller. We do not owe a duty to, and no person other than the Customer and the Seller may rely on us in respect of, the Output, including a buyer of the Property. Nothing in this clause prevents the Output being given to a buyer as permitted by clause 18.2.

14. Who is the Customer, and your responsibilities

14.1 Seller Customers. If you are a Seller Customer, you warrant that you are the owner of the Property or are otherwise authorised to sell it.

14.2 Agent Customers. If you place an Order on behalf of a Seller, you warrant that:

14.3 All Customers. You warrant that any information you provide in the webform or upload is accurate, complete and not misleading to the best of your knowledge, and that you have the right to provide it to us and for us to include it in the Output. You are responsible for confirming that the Property identified in the webform is the correct Property.

14.4 The webform lets you review, and in some cases edit, information we have retrieved. You are responsible for any edits you make and for your answers. We keep a record of the answers, edits and steps taken in the webform and may rely on that record if the content of the Output is ever questioned.

14.5 You are responsible for:

14.6 Any legal obligation of a seller or agent in connection with a disclosure statement remains with that person. Nothing in the Services transfers it to us.

14.7 You must not use the Services for any unlawful purpose or to generate documents for properties or transactions you are not authorised to deal with.

15. Ordering process and payment

15.1 You complete the webform steps and, if you choose to proceed, tick the acceptance box and pay the applicable fee in full at checkout. Card and payment details are handled by our payment provider, not by us. Some free information may be shown to you before payment. The paid searches start after payment.

15.2 By submitting an Order, you make an offer to purchase the Services under these Terms. We accept your offer, and a contract is formed, when we confirm your payment or commence the paid searches, whichever is first.

15.3 Prices are in Australian dollars and are inclusive of GST unless we state otherwise. The price is shown at checkout before you pay, and we email you a tax invoice.

15.4 Discount codes apply only as stated when issued, have no cash value, and may be withdrawn if unused. If you use a discount code, any refund is limited to the amount you actually paid.

15.5 You acknowledge that we incur third-party costs (including fees charged by Government / Public Sources) promptly after you pay.

15.6 Any referral or commission arrangement for agents is governed by separate terms and does not affect your rights under these Terms.

16. Delivery, timing and communication

16.1 We deliver Output by email attachment to the email address you provide. We may in future, or in addition, deliver Output by a secure download link. A download link may expire, and you must download and save the Output promptly.

16.2 You are responsible for giving us a correct email address and for checking your spam or junk folder. Please tell us promptly if you have not received your Output.

16.3 Any timeframes shown on the Website are estimates only unless expressly stated as guaranteed. Some searches can take several business days or require manual follow-up. To the extent permitted by law, we are not liable for loss arising from delay, including a delayed or lost sale.

16.4 We may check Output before it is released to you. Our checks are internal quality steps only. They are not legal review and do not warrant that the Output is accurate, complete or meets every legal requirement.

16.5 We may contact you if we need clarification to complete your Order, if we identify inconsistencies in the information provided, or if we cannot obtain required information from Government / Public Sources.

17. Government / third-party fees and availability

17.1 The Services rely on third-party systems and Government / Public Sources. To the extent permitted by law, we are not responsible for outages, delays, incomplete data or errors originating from third-party providers, or for changes to government forms, requirements, systems or fees.

17.2 If a required search or document cannot be obtained due to third-party availability or restrictions, we may:

18. Information Products, permitted use, and data retention and deletion

18.1 Information Products. Title searches, survey plans and other Information Products are supplied to us under licence from CITEC and the relevant data provider. They are licensed to you on the terms of Schedule 1, which you accept by ticking the acceptance box at checkout. You have no ownership of the Information Products.

18.2 Permitted use. You may use the Output, including any Information Products in it, for your own personal use or in the ordinary course of your business in connection with the sale of the Property. You may give the Output to the Seller, their legal representatives, and prospective buyers of the Property and their representatives to the extent needed to make disclosures for the sale. You must not otherwise on-sell or distribute Information Products, use them for direct marketing, or use any personal information in them for any other purpose.

18.3 Deletion of Source Documents. Our data providers do not allow us to keep Information Products for more than a limited period. We delete Source Documents obtained through CITEC from our systems within 30 days after they were requested (and in any event within the period our licence allows). We will do this even if you ask us to keep them. We may not be able to supply replacement copies after deletion, and new searches would incur new fees.

18.4 You are responsible for downloading, saving or otherwise keeping the Output we deliver to you.

18.5 Nothing in this clause 18 limits our right or obligation to keep other records, such as Order records and tax invoices, as described in clause 9.4 and our Privacy Policy.

19. Corrections and revisions

19.1 One free revision. If you identify an error in the Output and notify us within 30 days after we deliver it, we will provide one (1) revision at no additional charge where the revision is reasonably required to correct our processing error, or to reflect a reasonable clarification or correction based on information you provided, provided the revision does not require new searches to be ordered.

19.2 Additional revisions, revisions requested after that 30-day period, and revisions that require new searches (including because Source Documents have been deleted under clause 18.3) may incur additional fees, which we will tell you about before proceeding.

20. Refunds

20.1 Change of mind. To the extent permitted by law, we do not give refunds for change of mind once paid searches have been ordered, because we have then incurred third-party costs.

20.2 If we cancel an Order or are unable to deliver the Form 2 Seller Disclosure Statement, we will refund the price paid in full to your original payment method.

20.3 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy, which may include a refund or re-supply, where those guarantees are not met. Nothing in these Terms limits those rights.

21. Disclaimers specific to the Services (to the extent permitted by law)

21.1 Subject to clause 20.3 and your rights under the Australian Consumer Law, we do not warrant that:

21.2 You acknowledge that government databases and searches can contain errors, omissions or delays, and that requirements for disclosure statements and supporting searches may change. Our data providers do not guarantee the accuracy or completeness of Information Products (see Schedule 1).

22. Limitation of liability for the Services (to the extent permitted by law)

22.1 Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

22.2 To the extent permitted by law, we are not liable for any indirect or consequential loss, loss of profit or loss of opportunity (including a delayed or lost sale) arising out of or in connection with your use of the Output, any failure by Government / Public Sources or third parties, or your reliance on information that is inaccurate due to third-party source data or information you provided.

22.3 Where a consumer guarantee under the Australian Consumer Law applies and we fail to comply with it, then to the extent permitted by the Australian Consumer Law our liability is limited to re-supplying the Services or paying the cost of having them re-supplied.

22.4 Subject to clauses 22.1 and 22.3, and to the extent permitted by law, our total liability to you arising out of or in connection with an Order is limited to the price you paid for that Order.

22.5 To the extent permitted by law, you are liable to us for loss we suffer because you breached a warranty in clause 14.

Contact

If you have questions about these Terms or an Order, or wish to make a complaint, contact us via the details provided on the Website.

Schedule 1 — Information Products Standard Terms

These are the standard terms of our data providers for Information Products supplied through CITEC. They apply to you if you place an Order. In this Schedule, “I” means you, the Customer, and “Licensor” means Queensland Titles Registry Pty Ltd ACN 648 568 101 and, for an Information Product supplied by another data provider, that data provider or the relevant copyright owner. Terms are reproduced as required by our data providers.

Definitions

“Direct Marketing” means one to one marketing using personal details (e.g. name, address, email address or other Personal Information), normally supported by a database/resource, which uses one or more advertising media to effect a measurable response and/or transaction from a person (including a corporation or organisation) and includes, but is not limited to, telemarketing, bulk email messaging (spam), postal canvassing and list brokering.

“Information Product” means a product supplied through online access search types (e.g. Title Search).

“Personal Information” means information or an opinion (including information or an opinion forming part of database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

Ownership

I acknowledge that I have no rights of ownership in the Information Products and all intellectual property rights including copyright in the Information Products that the Licensor or the copyright owner has, are retained by the Licensor or the copyright owner.

Liability

I acknowledge that, the Licensor does not guarantee the accuracy or completeness of the Information Products and does not make any warranty about the Information Products.

I agree that the Licensor is not under any liability to me for any loss or damage (including consequential loss or damage) arising out of or in connection with my use of the Information Products.

Statutory Compensation

The Licensor acknowledges that the State of Queensland through the Department of Resources will be liable to compensate me in accordance with the provisions of Subdivision C of Division 2 of Part 9 of the Land Title Act 1994 (as amended) if I suffer deprivation of a lot, interest in a lot or loss or damage in accordance with the Land Title Act. Where I am entitled to compensation against the State of Queensland through the Department of Resources pursuant to the above-mentioned provisions of the Land Title Act, I agree that I will seek compensation in accordance with the provisions of the Land Title Act.

Privacy

I agree that I will not use, other than for the purpose for which the Information Products are provided under this agreement, or disclose to any other person, any Personal Information contained in the Information Products.

I agree that I will not use the Information Products for Direct Marketing.

Permitted Use

I accept that the use of the Information Products by me will be limited to my own personal use or for use in the ordinary course of my business. I will not on-sell or distribute the Information Products to any other third party, nor will I produce any products incorporating the Information Products except with the prior written approval of the Licensor.

General Conditions

This Agreement will be governed by and construed in accordance with the law of the State of Queensland, Australia.